90 Day Money Back Guarantee:

Our 'NO QUESTIONS ASKED' return and exchange policy for all products listed in our online catalogue makes your purchase of products risk-free and ensures your complete satisfaction.

Please follow these guidelines:

1. This return policy applies only to software products purchased directly from PocketMac or eSellerate.net ('Product'). We are not responsible for processing returns or exchanges for Products purchased from other vendors. This return policy does not cover services that we provide, such as "PocketMac Phone Support Incident." It covers only products.

2. If you decide you don't like the Product ordered, simply cover the cost of return shipping. If the returned Product is received complete and undamaged, we will process a credit for the full amount paid for the returned item, less shipping. Simply let us know if you prefer to receive a replacement.

3. Returns for refunds or exchanges must be made within ninety (90) days from the date of purchase.

4. Your return should be sent to use by email at pocketmac@pocketmac.net, or by mail to:
IAA, 511 Juniper Street, San Diego, California 92101 USA.

Please include the following information to assist us in processing your refund or exchange request:

• a. your name
• b. order date
• c. order number 
• d. payment method (name of the credit card you used to make your purchase)
• e. your billing address
• f. your daytime telephone number and email address
• g. the Product name and number and whether you prefer a refund or replacement

5. You must destroy all copies of the Product and uninstall the Product from any computers owned or controlled by you, whether activated or not.

6. Once your request has been reviewed, eSellerate.net will process the refund or send you a new Product. The amount of time it takes to process the request will vary. Your refund will be credited to the credit card charged during your original transaction, or other means to be arranged. Confirmation of the refund will be provided to you via e-mail. It is your responsibility to provide us with a valid email address for these purposes.